Although StimPad® is manufactured to the highest national and international quality systems standards, occasionally component malfunctions occur. We provide a three year warranty on all devices (excluding SnapPad™ Gel Pads and batteries) and are happy to replace your device at no cost. Or, if you fall within the thirty-day (30) trial period and desire to return the device for a refund of your purchase price. Please fill in the RMA (Return Merchandize Authorization) Form to begin. After submission of the RMA Form, you will receive a StimPad® replacement and a prepaid Return Shipping Box.
Device Failure: You will receive your StimPad replacement within 7-to-10 working days.3. Place the defective StimPad TENS in the box with the return mailing label, and
4. Drop the StimPad TENS box into any US postal carrier for no postage due return to AEMED quality systems for device failure analysis. If you are returning your device during the thirty-day (30) trial period:
- Upon receipt of the Return Shipping box, please remove the prepaid return mailing label, place return mail label on box and place the device in the box and drop into any US postal carrier for no postage due return to AEMED.
- Upon receipt of the device, the credit card you used for the transaction shall be reimbursed the purchase price of the system components.
The Device Serial Number is located on a label on the bottom of the device {SnapPad Gel Pad sihede facing up}, or the bottom of the original packaging.
Once you have completed and submitted the RMA Form, you shall be redirected to the StimPad® home page.
Return Merchandize Authorization
Device Information
Contact Information
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